A Family Business with a Professional Focus

Rupert Lines founded R&M Lines in 1993, the ‘M’ in company name is Rupert’s wife Mary.  Rupert’s skill and enthusiasm in home improvements were fostered in early life by watching and helping his own Father work on the family home.  

It was while training to be an actor that, to make ends meet, Rupert would take on decoration and small refurbishment projects around Clapham. Soon, as his order book continued to swell, Rupert decided to focus on laying the boards rather than treading them.

With over 20 employees now, R&M Lines has continued to grow in South West London, offering all home renovation and refurbishment services, based on the principles established by Rupert in the early 1990s: skilled quality workmanship and true customer service and satisfaction.

On our 20th anniversary in 2013, we decided to go further in defining the culture and philosophy of R&M Lines. To clients and homeowners, our pledge is to:  

  1. deliver high quality, lasting workmanship.
  2. bring positive energy, enthusiasm and creativity to bear in all that we do.
  3. use self-discipline, organisation and forward planning to deliver a quality product.
  4. to fully comprehend the client’s vision and translate it into a clear reality through our quote and project management, on time and budget.
  5. bring ideas, imagination and creativity to help our clients realise and exceed their dreams.
  6. establish our clients’ confidence in us through consistency in communication and delivery.
  7. build lasting, solid relationships with our clients, based on trust.
  8. ensuring our clients’ needs are met by making project managers a single point of contact.

I am very happy with the works that were carried out and indeed have given your business details to a friend

Andrew Downes